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Business
: Customer Service
Customer Service eBooks
You have selected the subject of Customer Service. The eBooks in this subject are listed below.
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RESULTS: 1 to 10 of 104
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Call Center Operation
By: Sharp, Duane
Published by: Digital Press (Elsevier Science & Technology Books)
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
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Price: $50.95
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Customer Service For Dummies®
By: Leland, Karen; Bailey, Keith
Published by: John Wiley & Sons, Inc.
Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments.
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Price: $21.99
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Different Thinking
By: Foerster, Anja; Kreuz, Peter
Published by: Kogan Page
Different Thinking presents practical tools and strategies your company can use to help you drastically increase productivity and earning power.The authors show you how you can question your strategies, create new markets.
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Price: $37.50
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Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy
By: Rust, Roland T.; Zeithaml, Valarie A.; Lemon, Katherine N.
Published by: FREE PRESS IMPRINT
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered view of the world. Now, to ease this shift to a customer focus, marketing strategy experts Roland T. Rust, Valarie A. Zeithaml, and Katherine N. Lemon have created a dynamic new model they call 'Customer Equity', a strategic framework designed to maximize every firm's most important asset, the total lifetime value of its customer base.
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Price: $17.99
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101 Ways to Improve Customer Service
By: Ukens, Lorraine L.
Published by: Pfeiffer
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
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Price: $50.00
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101 Ways to Really Satisfy Your Customers
By: Griffiths, Andrew
Published by: Allen & Unwin
Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business.
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Price: $19.95
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Acquiring, Processing, and Deploying Voice of the Customer
By: Shillito, M. Larry
Published by: CRC Press
A veteran of quality management describes processes and techniques by which a product development team can focus and communicate early. He provides a sequence for defining the company focus, defining the market, and customer focus, and describes a set of tools that can be used within the focus window. He assumes readers to be familiar with the qual
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Price: $74.95
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Amaze Your Customers!
By: Zanetti
Published by: Kogan Page
Discover new strategies to amaze your customers…This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti’s “Customer Amazement Strategy”. Based on real-life stories of good and bad customer experiences, this book shows you just how important customer satisfaction is, not only for attracting new customers, but also for building lasting customer relationships which will ultimately shape the reputation of your company.
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Price: $17.95
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RESULTS: 1 to 10 of 104
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