Business : Business Communication

Telemarketing presents companies with some great opportunities for increasing sales and maintaining customer loyalty. This easy to follow guide contains everything you need to know about how to build your business by telephone. This book covers: * how to get through to the decision maker; * how to open the telephone conversation and structure your call; * how to build rapport; how to handle objections; * how to close the call and secure your objectives. more...

Price: $19.99

Aims to provide strategies for confronting workplace conflicts in a healthy, productive way. This book shows readers how to: manage an ill-tempered boss before he or she explodes; defend themselves against idea-pilfering rivals before they steal all the credit; and detach from those annoying co-workers whose irritating habits ruin the day. more...

Price: $14.99

A treasure trove of tips on how to increase your income as a speaker--and keep your clients coming back for more. ''This extraordinary book contains wonderful insights, ideas and strategies that you can apply immediately to be more successful as a speaker, trainer or consultant, than you ever thought possible.''. --Brian Tracy, Speaker, Author of Goals!. ''A must-read! Lilly Walters and the world of paid professional speaking--two names that go hand in hand. When you want ideas you can use today to increase your income in this industry, Lily is the one to ask!''. --Mark Victor Hansen, Co-creator, #1 New York Times bestselling series, Chicken Soup for the Soul , Co-author, The One-Minute Millionaire. ''Lily has done it again! Another great tool to help anyone in the ''experts industry'' access the market and profit from it.''. --Jack Canfield, Co- creator and co- author, Chicken Soup for the Soul. 1,001 Ways to Make More Money as a Speaker, Consultant, or Trainer draws upon bestselling author Lilly Walters' lifetime of experience as a top speaker and consultant. She also combed through a recent survey of more than 7,000 speakers, consultants and trainers who were asked to describe their revenue-generating strategies. The result is a priceless compendium of sure-fire incomegenerating tips, tricks, strategies, and techniques that no speaker, consultant, trainer, or seminar leader will want to be without.:.; More than 1,300 proven strategies to help speakers, trainers, and consultants to grow their incomes in any economic climate.; Includes the best practices of thousands of successful speakers, trainers, and consultants.; A quick-reference format featuring simple bulleted sentences categorized by topic. more...

Price: $15.95

Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers’ needs. Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results. more...

Price: $34.95

Do you ever get tongue-tied? Want to get your opinion across? Need to write an important business letter? Brush up your written and spoken communication in just 30 minutes with this handy pocket book. more...

Price: $3.95